Blog // Maintenance

[Service Status Update] Pagico ID Services Restored

At around 12:00pm EST on Wednesday April 25, a server-side software update unexpectedly brought in incompatible changes that negatively affected the Pagico ID service. As a result, new accounts couldn’t be created, existing accounts couldn’t be authenticated in Pagico, and workspace auto-join actions couldn’t be completed. As of 8:30pm on April 25, these issues have been resolved and all Pagico ID actions are performing nominally.

If you encountered strange issues during this time, please kindly try your action again and they should be working as expected at this point.

We would like to sincerely apologize for the inconvenience, and thank you very much for your understanding and patience. If you have any questions, or noticed anything abnormal, please feel free to contact us by opening a support ticket.

[Service Update] Email delivery restored after the Amazon AWS outage on Feb 28

Update: The AWS issues had been sorted out later on Feb 28.

Since approximately February 28 12:00pm EST, Amazon AWS cloud services started to experience outages. This incident has widespread outcome affecting a large number of websites and services. As a result, email deliveries such as the order confirmation and license retrieval may take a little longer to complete (but they do work). Workspace data sync is not affected at the moment, but they are hosted on AWS EC2, which may experience outage shortly, depending on the changing situation. We’ll keep you informed if this changes.

Your Pagico data on your computers & devices will not be affected by this incident.

Thank you for your patience!

U.S. West Coast Workspace Server: Scheduled Maintenance on Oct 22

The U.S. West Coast workspace server will briefly go down for maintenance today at 11am EST. The maintenance is expected to take no more than 30 minutes. Your workspace sync, as well as Inbox sync, will be temporarily on hold, and they will resume automatically as soon as the services are back up.

Thank you all for your understanding!

Scheduled Maintenance for Workspace Server US East Coast (UPDATEDx2)

On June 17 at 23:00 June 18 00:00 Eastern Standard Time, the US East Coast workspace server will go down for approximately 20 minutes to perform a series of software updates. During the down time, all workspaces on the U.S. East Coast server will stop syncing. Sync will automatically resume after the server comes back.

Update at 01:00: The system update is almost finished. Server should be up very soon.

Update at 01:40: The system update has been concluded.

Thank you all for your business and understanding!
Pagico Team

Update: InboxSync & North Central Workspace Server Upgrade Completed

Dear all,
We’re happy to report that the upgrade of the North Central Workspace Server has been completed. And sync services are restored within the expected timeframe. Due to the fact that the upgrade also involved DNS changes, certain users may experience a slightly longer downtime. But by now service should be up and running for pretty much everyone. If you’re still experiencing any sync service interruption, please feel free to let us know by sending us an email.

We’d like to thank everyone for your patience, and your support! We have lots of exciting improvements planned for the very near future. Stay tuned!

Ryo & Team

Reminder: InboxSync & North Central Workspace Server Maintenance on Nov 14

Dear fellow “Pagicans”:

This is a friendly reminder that the North Central Workspace is scheduled to be upgraded tomorrow (Nov 14) from 12pm to 2pm EST. During this time, all workspaces hosted on the North Central server, as well as your Inbox data will stop syncing.

The sync service will resume as soon as the upgrade is done, and we’ll post another article when that happens. For updates on the upgrade, please either subscribe our blog┬áRSS feed, or follow us on Twitter.

Thank you again for choosing Pagico and your amazing support!

Ryo and Team

The north central (UC) workspace server to be upgraded on Nov 14

Since its start, the Workspace cloud sync service has been constantly evolving. A few weeks ago we just upgraded everyone’s team workspaces with larger team member capacity, and we upgraded our East Coast server to meet the increased demand.

Now, we’d like to let you know that we’re about to upgrade our UC workspace server as well at this time. The upgrade will be performed on November 14 from 12pm to 2pm.

During this time, all the inboxes, as well as all workspaces that are hosted on the UC workspace server, will stop syncing. The cloud sync sequence will resume automatically once the upgrade is completed. Once upgraded, the UC workspace server will offer significantly improved sync performance and service reliability.

We’d like to apologize for the inconvenience, and thank everyone in advance for your understanding! Please feel free to let us know if you have any questions or comments.

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