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Maintenance Updates

Maintenance for the Pagico Data Server in France Scheduled on Sunday, August 20

Update: The maintenance work is now under way. Update 2: The maintenance work has completed, but a follow-up service is needed and is scheduled for Sunday, August 20 at 23:30 UTC (7:30pm ET). The Pagico Data Server in France will go down for a routine maintenance on Sunday, August 13 at 23:30 UTC (7:30pm ET). […]

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Maintenance

Scheduled Maintenance for the U.S. East Coast Data Server

Hi all! Just a quick heads up that we will be performing a scheduled maintenance job our U.S. East Coast data sync server on Friday, June 3rd at 10:00pm Eastern Standard Time. The anticipated down time is less than 10 minutes. During the down time, the data sync through this server will be temporarily disabled. […]

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Maintenance

Scheduled Maintenance: May 14, 2022 (Completed)

Update on May 15: The server maintenance has been completed, thank you all for your patience. Dear all, We will be performing a rather extensive server maintenance to overhaul your daily experience with our web services. This maintenance task is scheduled to start at 10:00pm on May 14th, 2022 Eastern Standard Time, and the downtime […]

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Maintenance

UPDATED – Scheduled Maintenance: Nov 25

UPDATE: We will have a second round of server maintenance on Thursday, November 25, 2021 between 10:00pm and 10:30pm Eastern Standard Time, to finish up our server-side software upgrade. Dear all, this is to let you know that on November 20th, 2021, between 10:00pm and 10:30pm Eastern Standard Time, the U.S. East Coast data servers […]

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Maintenance

Scheduled Maintenance on January 3rd, 23:00 EST (Update: Completed)

Dear all, Happy New Year! We will be performing a routine server-side software maintenance on the US West Coast data sync server on January 3rd at 23:00 EST (20:00 PST). The down time is expected to be around 20 minutes. Update Jan 3 2021 @ 22:53pm: The server maintenance is underway. Thank you for your […]

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Maintenance

[Service Status Update] Pagico ID Services Restored

At around 12:00pm EST on Wednesday April 25, a server-side software update unexpectedly brought in incompatible changes that negatively affected the Pagico ID service. As a result, new accounts couldn’t be created, existing accounts couldn’t be authenticated in Pagico, and workspace auto-join actions couldn’t be completed. As of 8:30pm on April 25, these issues have […]

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Maintenance

[Service Update] Email delivery restored after the Amazon AWS outage on Feb 28

Update: The AWS issues had been┬ásorted out later on Feb 28. Since approximately February 28 12:00pm EST, Amazon AWS cloud services started to experience outages. This incident has widespread outcome affecting a large number of websites and services. As a result, email deliveries such as the order confirmation and license retrieval may take a little […]