Categories
Maintenance

Scheduled Maintenance for the U.S. East Coast Data Server

Hi all! Just a quick heads up that we will be performing a scheduled maintenance job our U.S. East Coast data sync server on Friday, June 3rd at 10:00pm Eastern Standard Time. The anticipated down time is less than 10 minutes. During the down time, the data sync through this server will be temporarily disabled. […]

Categories
Maintenance

Scheduled Maintenance: May 14, 2022 (Completed)

Update on May 15: The server maintenance has been completed, thank you all for your patience. Dear all, We will be performing a rather extensive server maintenance to overhaul your daily experience with our web services. This maintenance task is scheduled to start at 10:00pm on May 14th, 2022 Eastern Standard Time, and the downtime […]

Categories
Maintenance

UPDATED – Scheduled Maintenance: Nov 25

UPDATE: We will have a second round of server maintenance on Thursday, November 25, 2021 between 10:00pm and 10:30pm Eastern Standard Time, to finish up our server-side software upgrade. Dear all, this is to let you know that on November 20th, 2021, between 10:00pm and 10:30pm Eastern Standard Time, the U.S. East Coast data servers […]

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Maintenance

Scheduled Maintenance on January 3rd, 23:00 EST (Update: Completed)

Dear all, Happy New Year! We will be performing a routine server-side software maintenance on the US West Coast data sync server on January 3rd at 23:00 EST (20:00 PST). The down time is expected to be around 20 minutes. Update Jan 3 2021 @ 22:53pm: The server maintenance is underway. Thank you for your […]

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Maintenance

[Service Status Update] Pagico ID Services Restored

At around 12:00pm EST on Wednesday April 25, a server-side software update unexpectedly brought in incompatible changes that negatively affected the Pagico ID service. As a result, new accounts couldn’t be created, existing accounts couldn’t be authenticated in Pagico, and workspace auto-join actions couldn’t be completed. As of 8:30pm on April 25, these issues have […]

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Maintenance

[Service Update] Email delivery restored after the Amazon AWS outage on Feb 28

Update: The AWS issues had been┬ásorted out later on Feb 28. Since approximately February 28 12:00pm EST, Amazon AWS cloud services started to experience outages. This incident has widespread outcome affecting a large number of websites and services. As a result, email deliveries such as the order confirmation and license retrieval may take a little […]

Categories
Maintenance

U.S. West Coast Workspace Server: Scheduled Maintenance on Oct 22

The U.S. West Coast workspace server will briefly go down for maintenance today at 11am EST. The maintenance is expected to take no more than 30 minutes. Your workspace sync, as well as Inbox sync, will be temporarily on hold, and they will resume automatically as soon as the services are back up. Thank you […]