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Web Server Migrated, All Services Restored

Due to the terrible web server incident that took place on June 30th, we decided to migrate our web server to a new service provider. The server switch was executed on July 4th midnight (EST), which is a relatively low-traffic period.The entire switch took about 4-6 hours, with our services mostly uninterrupted. By “mostly”, we mean that there were a few intermittent, short-duration (10 minutes) issues that affected the actual functionality of our website as well as our workspace servers.

At this moment, we’re happy to report that our server switch has successfully concluded. For those of you who encountered issues in the past few hours, we sincerely apologize for the inconvenience. And we would ask you to kindly give us another try — all issues should be gone by now. Going forward, with our new service provider, we’re expecting to have a much better server performance in the long run with fewer issues to occur.

I’d like to thank you again for your patience, and we appreciate your business very much!

Ryo and Team

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